Serenity at Stromlo @Wright

Filthy dirty.We could not and did not stay here and our advice to you is to avoid this place 100%. ! Negative: The apartment had human hairs in both beds, hair and dirt on the kitchen counter top. Mold in the shower, dirty floors and generally a feeling of being unclean all thru the unit. There were old half used condiment bottles in pantry and half used shampoo/conditioner and body wash in bathroom. Completely unprofessional and disgusting. When we lifted the bottom sheet up, the mattress protectors were covered in yellow stains. Gross! We contacted Bookings.com for a refund and they kept disconnecting our call over and over. We were extremely disappointed that Bookings.com did not stand by us as the consumer and demand a full refund from Serenity on Stromlo. We splurged and paid over $200.00 for one night hoping for a very pleasant stay in Canberra. We wasted 3 hours of our holiday trying to get into this unit and contacting Bookings.com to rectify the problems, they did nothing and then ignored all our emails and disconnected us every time we phoned them asking to apply for a refund. Not good enough Bookings.com! Get rid of this unit off your books please so that no-one else gets ripped off by them!

Positive: Close to Stromlo mtb trails and close to shops. Tidy and comfortable 2 bedroom apartment with cooking and cleaning facilities all included Negative: The bathroom door handle was loose. Needs to be screwed back together correctly

Positive: the bed configuration not as i was expecting for a cool climate like canberra not having extra blankets not ideal one person went home as nowhere to sleep sliding door missing rollers and bathroom door broken lock chairs had to be replaced as broken

Well equipped and comfortable apartment, excellent location for MTB at Stromlo! Positive: Excellent location for MTB at Stromlo! Negative: The shower could have been cleaner, it’s definitely due for some mould removal.

Superb Positive: Gorgeous! Negative: Nothing